LivePerson (Nasdaq: LPSN), a global leader in digital-first customer conversations, has announced the launch of the LivePerson Community, a customer-centric platform designed to empower brands by maximizing the value of LivePerson’s renowned customer conversation tools. This new hub fosters collaboration and growth across the company’s global customer base, helping businesses transform their contact centers into efficient, digital-first customer experience hubs.
A Community Built for Customers’ Needs
Recognizing the need for a space where customers can share insights, brainstorm new ideas, and access expert resources, Kevin Meeks, Chief Customer Officer at LivePerson, emphasized that the community is specifically designed to cater to these requirements.
“The LivePerson Community is exactly that — a hub for collaboration and innovation designed entirely around the needs of our customers,” said Meeks. “It helps our customers drive their digital transformations forward together and take an even greater role in shaping the future of digital-first engagement.”
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Key Resources Available in the LivePerson Community
The LivePerson Community is launching with a robust set of resources aimed at helping brands quickly derive maximum value from the platform. Some of the primary offerings include:
- Product Documentation: Easy access to a comprehensive knowledge base covering all aspects of the platform.
- Use Cases and Industry Benchmarks: Insights from real-world applications and data to help brands optimize their customer engagement strategies.
- Conversational Growth Paths: Strategic blueprints designed to assist brands in transforming their contact centers for long-term success.
According to early adopters, such as Mark Malizia, Customer Operations Strategist at the Project Management Institute, the community already proves to be an essential resource:
“It provides straightforward access to valuable articles on best practices, helping us refine our strategies. Connecting with other customers to exchange insights will be vital for the continued growth and development of our use of LivePerson products.”
Continuous Learning and Collaboration
As a hub for learning and co-innovation, the LivePerson Community will be continuously updated with new resources, including:
- Forums for discussing best practices and product feedback.
- Integration with the existing Knowledge Center, which will eventually be fully incorporated into the community.
- Access to the Developer Center, offering deep insights for technical teams.
These features provide a one-stop platform for users to gain more from their LivePerson experience, as they contribute to shaping the future of the product through ongoing collaboration.
Key Features of the LivePerson Community
The LivePerson Community is packed with valuable tools that enable brands to accelerate their digital transformation:
- Self-Service Support: Through discussion forums and extensive product documentation, customers can find quick solutions to their queries.
- Learning and Growth: A collection of product roadmaps, best practices, and strategic resources—including LivePerson’s Conversational Growth Paths and maturity models—enables businesses to maximize ROI from AI and automation in customer conversations.
- Co-Innovation: Soon, vertical-focused user groups and product enhancement voting will be introduced, allowing customers to have a direct say in shaping the platform’s future.
These features aim to provide clear and measurable benefits, helping brands achieve faster returns on investment (ROI) through contact center optimization and innovative use cases.
Empowering SMBs and Mid-Market Customers
The LivePerson Community is expected to open doors for mid-market and SMB customers, making the platform more accessible through self-service tools and detailed product documentation. By utilizing this new community, businesses of all sizes can enhance their digital-first strategy, improving customer engagement and satisfaction.
Driving Digital Transformation in an Evolving Marketplace
According to John Sabino, CEO of LivePerson, many business leaders understand the value of digital-first conversations powered by AI but struggle with implementation. The LivePerson Community seeks to address this gap by providing a centralized space where the company’s nearly 30 years of experience in customer engagement and digital transformation is readily available.
“The LivePerson Community centralizes our experience helping the world’s top brands digitally transform — and will become the go-to destination for maximizing the value of customer conversations,” Sabino added.
Conclusion
The launch of the LivePerson Community represents a significant step forward in supporting businesses through digital transformation. By offering collaboration, access to critical resources, and a platform for co-innovation, LivePerson ensures that its customers are well-equipped to harness the power of digital-first conversations and drive long-term success.