Grid Dynamics Holdings, Inc. (NASDAQ: GDYN), a trailblazer in technology consulting, platform and product engineering, AI, and advanced analytics services, heralds the launch of its Composable Commerce Help Desk Starter Kit. This avant-garde starter kit, featuring a minimum viable product (MVP) that can be operational in 1-2 months, empowers enterprises to deliver exceptional customer support experiences by adeptly managing customer profiles, processing refunds, and addressing a plethora of order- and support-related issues.
Key Highlights
- Enhanced Customer Support: The Composable Commerce Help Desk Starter Kit augments customer support functionalities for clients transitioning from antiquated systems to advanced composable architectures.
- Meeting Modern Demands: As customer anticipations and business imperatives for support services have evolved, this Starter Kit equips Grid Dynamics’ clients to address the intricate demands of contemporary customer interactions.
- Rapid Deployment: Designed as an MVP accelerator, Grid Dynamics can deploy the Composable Commerce Help Desk Starter Kit within 1-2 months, facilitating swift business value and enhanced operational efficacy.
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Transitioning to MACH Architecture
Organizations transitioning from monolithic frameworks to MACH (Microservices, API-first, Cloud-native, and Headless) architectures encounter considerable challenges in sustaining comprehensive and responsive customer support. Traditional support platforms, albeit thorough, are often inflexible and outdated, lacking the agility and contemporary features essential for addressing today’s customer needs.
Addressing the Market Gap
A significant void in the composable commerce arena has been the absence of a customer support solution capable of seamless integration with composable commerce packaged business capabilities (PBCs). To bridge this gap, Grid Dynamics has devised the Composable Commerce Help Desk Starter Kit, empowering Freshdesk with commerce-specific support capabilities through extensible components pre-integrated with commercetools.
Embracing MACH Architecture Principles
This starter kit adheres to MACH architecture principles, offering the flexibility to integrate with various modular components, unify customer interactions, streamline support processes, and provide tailored experiences.
Future-Proof and Scalable Solution
“By enabling businesses to supplant obsolete legacy systems with modern, composable architectures, the Composable Commerce Help Desk Starter Kit delivers a robust, scalable customer support solution that can be rapidly deployed. The API-first methodology and open architecture of the Help Desk Starter Kit are crafted with business adaptability in mind, ensuring future-proofing. It is highly accommodating to third-party integrations and unlocks contemporary, AI-driven customer support experiences. This not only meets the sophisticated expectations of today’s customers but also enhances operational efficiency and business value,” articulated Eugene Steinberg, Technical Fellow at Grid Dynamics.
Learn More and See It in Action
Explore further details about this Composable Commerce Help Desk Starter Kit and view a demo video underscoring its versatility and business benefits. This starter kit exemplifies Grid Dynamics’ commitment to innovation and engineering excellence, aligned with its GigaCube growth strategy. Schedule a discovery session with the digital commerce experts at Grid Dynamics.
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