TeleVox, a leading provider of omnichannel patient relationship management platforms, has announced a strategic collaboration with Premier, Inc., marking a significant milestone in healthcare innovation. This new partnership allows Premier’s members to access exclusive pricing and terms for TeleVox’s AI-powered chatbot solutions, including SMART Web, SMART Voice, and SMART SMS, all powered by Iris – a cutting-edge conversational AI platform designed specifically for healthcare settings.
What This Agreement Means for Premier Members
The newly established agreement provides Premier members, which include a vast network of hospitals and healthcare providers across the U.S., with the opportunity to leverage TeleVox’s AI chatbot solutions at special rates. These solutions, powered by Iris, are designed to streamline patient communication, reduce the workload of healthcare staff, and ultimately improve the overall patient experience.
Steve Ganjoo, Head of Channel Partnerships at TeleVox, shared his enthusiasm about the partnership:
“This agreement extends the reach of Iris, our industry-leading conversational AI platform, to thousands more hospitals and healthcare facilities around the country. We are excited to showcase how Iris can ease the burden on healthcare staff and foster better relationships between providers and patients.”
Introducing Iris: A Revolutionary Healthcare AI Chatbot
Launched in 2023, Iris is TeleVox’s flagship conversational AI platform that sets a new standard for virtual assistants in healthcare. Designed to handle a wide range of patient inquiries, Iris empowers patients to manage their healthcare needs through seamless self-service capabilities, offering a more efficient way to communicate with healthcare providers.
Unlike traditional chatbots that require constant updates or custom content development, Iris is capable of handling numerous inquiries out-of-the-box, making it an ideal solution for healthcare facilities looking to improve their operational efficiency without heavy customization.
Omni-Channel Experience: Meeting Patients Where They Are
One of the key features that sets Iris apart from other AI solutions is its omni-channel experience. Iris is designed to work seamlessly across multiple platforms, including SMART Web, SMART Voice, and SMART SMS. This flexibility allows patients to interact with healthcare providers through their preferred communication channel, enhancing accessibility and engagement.
Whether a patient prefers to communicate through their web browser, voice calls, or SMS, Iris ensures a consistent and cohesive experience across all touchpoints. This flexibility not only improves the patient experience but also increases the efficiency of healthcare staff, allowing them to focus on more complex tasks while the AI handles routine inquiries.
Seamless Integration with Existing EHRs
Another key benefit of Iris is its ability to integrate effortlessly with existing Electronic Health Records (EHR) systems. Healthcare facilities that already use EHR software can deploy Iris without disruption to their current operations. This seamless integration ensures that patient data remains secure and accessible, while providing an efficient and effective way to manage patient relationships.
For organizations looking to implement a standalone solution, Iris can also be deployed independently, offering flexibility depending on the unique needs of the healthcare provider.
About Premier, Inc.
Premier, Inc. is a healthcare improvement company that brings together approximately 4,350 U.S. hospitals and 325,000 other healthcare providers and organizations. The company’s comprehensive approach includes integrated data and analytics, supply chain solutions, consulting, and other services, all aimed at improving patient care and reducing healthcare costs.
As a leader in transforming healthcare, Premier is committed to driving better outcomes and improving the overall patient experience across its member organizations. By partnering with TeleVox, Premier continues to reinforce its mission to innovate and enhance healthcare delivery nationwide.
The Future of Healthcare Communication
As the healthcare industry continues to evolve, the need for more efficient and effective communication between providers and patients becomes ever more critical. TeleVox’s Iris platform, through its integration with Premier, offers a powerful solution to meet these demands. By automating routine interactions and empowering patients to manage their healthcare through self-service options, Iris is setting a new standard for patient relationship management in healthcare.
With the backing of Premier, TeleVox’s innovative AI solutions are poised to reach even more hospitals and healthcare organizations, furthering the company’s goal of improving healthcare communication and patient outcomes across the nation.
Conclusion
TeleVox’s award of a national group purchasing agreement with Premier, Inc. marks a significant step forward in the integration of AI chatbots in healthcare. By providing access to the SMART Web, SMART Voice, and SMART SMS platforms powered by Iris, Premier members can take advantage of innovative technology that enhances patient engagement, improves staff efficiency, and fosters stronger relationships between patients and healthcare providers.
As healthcare providers continue to face increasing demands and pressures, solutions like Iris offer a promising way to streamline operations, reduce costs, and ensure better patient experiences. With this partnership, TeleVox and Premier are leading the charge toward a more efficient, patient-centered healthcare system.