RingCentral, Inc., a global leader in AI-driven business communications, has unveiled a new addition to its RingEX™ platform — the RingCentral AI Assistant, now available at no additional cost. Designed to automate repetitive tasks, the AI Assistant helps businesses streamline workflows and increase productivity. It automatically generates detailed call notes, summarizes meetings, enhances communication through text drafting, editing, and translation, and allows employees to focus on more strategic work.
Benefits of RingCentral AI Assistant
Companies of all sizes, from small businesses to large enterprises across sectors such as legal, healthcare, financial services, and retail, have already tested the AI Assistant during an early-access preview. The feedback has been overwhelmingly positive, with 92% of users valuing the AI call notes for their business and 84% reporting improved call engagement.
Paul Rapier, VP of IT at the Detroit Pistons, shared, “AI-powered note-taking for our team meetings has been a game-changer. It’s significantly enhanced our ability to stay organized and aligned, especially during fast-paced, pre-game preparations. This technology isn’t just improving administrative efficiency; it’s giving us a competitive edge.”
AI-Powered Features that Make a Difference
RingCentral’s AI Assistant, integrated into its reliable platform for calling, messaging, and video conferencing, offers several key functionalities:
- Real-Time Call Notes and Summaries
The AI Assistant automatically records real-time notes, highlights, and key takeaways during phone calls. It captures the conversation’s context, outstanding questions, and action items, ensuring no essential details are missed. - AI Writer and Translator for Team Communication
From drafting to translating, the AI Assistant provides seamless text support for SMS and team messages. Messages can be accurately translated in multiple languages, including Chinese, French, German, and Spanish, facilitating smoother communication for global teams. - Unread Message Summaries
Missed team messages are summarized into quick overviews, allowing users to stay updated without sifting through large volumes of texts. - AI Meeting Highlights and Video Summaries
The Assistant generates meeting highlights and video “highlight reels,” making it easy for teams to recap key points, replay specific sections, and search for topic-specific clips or speaker comments. - Live Transcriptions and Closed Captioning
Real-time transcriptions and closed captioning are available for phone and video calls, supporting accessibility and providing a reference for important conversations.
According to Brent Kelly, Principal Analyst at Omdia, “RingCentral AI Assistant’s transcription for an hour-long meeting was impressively accurate, and the summary was well-crafted, making it one of the more robust tools on the market.”
Enabling Next-Level Productivity for Businesses
RingCentral AI Assistant helps teams of all sizes work efficiently and strategically, as highlighted by Kira Makagon, Chief Innovation Officer & CMO at RingCentral: “With our secure and innovative AI, we’re not just helping teams work faster and smarter — we’re redefining the future of business productivity.”
RingCentral AI’s Core Principles
The Assistant is developed with four core principles, ensuring a balanced, reliable, and user-friendly experience:
- Trusted – Built with RingCentral’s industry-leading security, privacy, and reliability standards.
- Multimodal – Leverages data from various modes, including voice, chat, and video, to enrich communication.
- Open – Offers open APIs and integrations, allowing businesses to connect their workflows seamlessly.
- Fit-to-Purpose – Tailored to meet different roles, industries, and specific use cases.
These guiding principles contributed to RingCentral’s recognition in the 2024 Magic Quadrant for UCaaS by Gartner and its “Best in Show” award at the 2024 Enterprise Connect conference.
Feature Tiers for Enhanced Functionality
The AI Assistant is now included in RingEX for U.S. customers, with additional skills and international expansion set for early 2025. The Assistant is available across three tiers to suit different business needs:
- Core Tier
This tier includes real-time call transcriptions, meeting summaries, closed captioning, and key takeaway highlights. These features streamline basic communication tasks, making it ideal for entry-level users. - Advanced Tier
In addition to Core features, the Advanced tier offers automatic call note generation, helping users keep track of important details and action items more effortlessly. - Ultra Tier
Ultra-tier users have access to all Core and Advanced features, plus additional tools for writing, editing, and translating texts and team chats. This tier is designed for businesses that require advanced collaboration and language support.
Future of Productivity with RingCentral’s AI Assistant
RingCentral’s latest offering reflects the company’s commitment to pushing boundaries in business productivity. By integrating AI to handle routine tasks, RingCentral empowers teams to operate at maximum efficiency and focus on innovation, customer satisfaction, and growth.
As RingCentral continues to enhance its AI capabilities, businesses worldwide can expect ongoing advancements that make everyday tasks simpler and communication more impactful. With RingEX and the AI Assistant, RingCentral provides a forward-looking solution that equips companies to meet the demands of a fast-paced digital world.
4o